WikiSupport
Player Support
Get help from our friendly support team. We're here to assist you with any issues or questions.
Support Options
Discord Tickets
Join our official Discord server and head over to the #support channel.
- •Click on the Create Ticket button to open a private thread with our staff team
- •Best for rank issues, reporting players, bug reports
- •Response time: 1 to 12 hours
Email Support
For more formal matters like ban appeals, purchase issues, or serious misconduct reports.
- •Contact us at support@elixircraft.net
- •Include your Minecraft username and detailed description
- •Attach relevant screenshots or logs
- •Response time: Up to 72 hours
Before Contacting Support
- 1
Check our FAQ and troubleshooting guides first
- 2
Have your Minecraft username ready
- 3
Gather any relevant screenshots or error messages
- 4
Be clear and concise in your description
- 5
Be patient - our staff are volunteers
A Note from the Team
Our staff is committed to helping every player feel welcome, safe, and supported. Please be patient while waiting for a response — we handle every request with care.
"You're never alone on ElixirCraft. If you need help, we're just a click away!"
Additional Resources
Check these resources before contacting support - you might find your answer here!